Privacy Policy — zi777 Online Casino

1 Introduction

zi777 ("we", "us", "our") operates the online casino and sports betting platform accessible at zi777.io. We are committed to protecting the personal data of every individual who interacts with the zi777 platform, whether as a registered player, a prospective player browsing our website, or a visitor to any of our platform pages.

This Privacy Policy sets out in clear and transparent terms what personal data we collect about you, the purposes for which we process that data, the legal basis we rely upon for processing, how long we retain your data, who we share it with, and what rights you hold in relation to your personal data.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the zi777 platform. In the event of any inconsistency between this Privacy Policy and another zi777 document on the specific subject of personal data, this Privacy Policy shall prevail.

2 Data Controller

For the purposes of this Privacy Policy, zi777 is the data controller in respect of the personal data it collects and processes in connection with the operation of the zi777 platform. As data controller, zi777 determines the purposes and means by which your personal data is processed.

Where zi777 engages third-party service providers to process personal data on its behalf (for example, payment processors, game software providers, or fraud detection services), those providers act as data processors. zi777 remains responsible for ensuring that all data processors handle your personal data in a manner consistent with this Privacy Policy and with applicable data protection obligations.

You may contact zi777 as data controller at any time by writing to [email protected]. Please note that this email address is provided as plain text only and is not a clickable link.

3 Personal Data We Collect

3.1 Data You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you may provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, national identity card (NID) number, passport number, or other government-issued identification details.
• Contact data: Email address, mobile phone number, and residential address (including division, district, and postal area within Bangladesh).
• Financial data: Mobile banking account reference (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank transactions, and transaction history records on the zi777 platform.
• Verification data: Copies of identity documents and proof of address submitted during KYC (Know Your Customer) verification procedures.
• Communications data: Records of your correspondence with zi777 customer support via live chat or email, including the content of those communications.

3.2 Data Collected Automatically

When you access the zi777 platform, we automatically collect certain technical and behavioural data, including:

• Device and access data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages viewed, game sessions initiated, bets placed, session duration, clickstream data, and feature interactions within the platform.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 7 of this Privacy Policy.
• Log data: Server access logs, error logs, and security event logs maintained for platform integrity and fraud prevention purposes.

3.3 Data From Third Parties

In limited circumstances, zi777 may receive personal data about you from third-party sources, including:

• Identity verification service providers used to confirm the authenticity of documents submitted during KYC.
• Payment processors who confirm the status of deposits and withdrawals processed via bKash, Nagad, Rocket, or bank transfer.
• Fraud detection and anti-money laundering (AML) screening services that provide risk-scoring information associated with your account activity.

3.4 Data Categories Summary

4 How We Use Your Personal Data

zi777 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, and administering your zi777 player account, including processing login authentication and account setting changes.
• Identity verification: Conducting KYC checks to confirm your identity and age (21+) in accordance with responsible gaming obligations and anti-money laundering requirements.
• Payment processing: Processing deposits from and withdrawals to your designated payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and maintaining accurate financial records of all transactions.
• Platform provision: Delivering casino games, sports betting markets, promotional content, and all other platform features to you.
• Customer support: Responding to your queries, complaints, and account-related requests through live chat and email support channels.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and any other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and administering responsible gaming tools such as deposit limits and self-exclusion.
• Legal compliance: Fulfilling our obligations under applicable anti-money laundering, data protection, and financial crime prevention legislation.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Marketing communications: Sending promotional offers, bonus notifications, and seasonal campaign messages — but only to players who have provided explicit consent to receive such communications.

5 Legal Basis for Processing

zi777 processes your personal data on the following legal bases:

• Contractual necessity: The majority of our data processing activities are necessary for the performance of the contract between you and zi777 (i.e., your account and our Terms & Conditions). This includes account creation, payment processing, and game delivery.
• Legal obligation: Certain processing activities are required to comply with our legal obligations, including KYC identity verification, AML transaction monitoring, and record-keeping requirements.
• Legitimate interests: zi777 processes some data on the basis of its legitimate interests in operating a safe, secure, and commercially viable platform — including fraud detection, platform analytics, and responsible gaming monitoring. We conduct balancing tests to ensure these interests do not override your data protection rights.
• Consent: Where we rely on consent as the legal basis for processing — most notably for marketing communications and the placement of non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

6.1 Service Providers

zi777 shares your personal data with carefully selected third-party service providers who process data on our behalf solely for the purposes outlined in this Privacy Policy. These providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners) for the purpose of executing financial transactions.
• Game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver their games through the zi777 platform.
• Identity verification and KYC service providers engaged to confirm the authenticity of player-submitted identification documents.
• Fraud detection and AML screening services used to protect the integrity of the zi777 platform and comply with financial crime prevention obligations.
• Cloud hosting and infrastructure providers responsible for the secure operation of the zi777 platform's technical systems.
• Customer support platform providers that facilitate our live chat and email support channels.

All third-party service providers engaged by zi777 are bound by contractual confidentiality and data protection obligations and are prohibited from using your personal data for any purpose beyond the specific services they provide to zi777.

6.2 Legal Disclosures

zi777 may disclose your personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. In such cases, zi777 will disclose only the minimum data necessary to comply with the specific legal obligation.

6.3 No Sale of Personal Data

zi777 does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes. Your data is not a commercial product at zi777.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across page loads and visits, enabling features such as session persistence, preference retention, and usage analytics. zi777 uses both first-party cookies (set by zi777 directly) and third-party cookies (set by our analytics and game provider partners).

7.2 Cookie Categories Used by zi777

• Essential cookies: Required for the core functionality of the zi777 platform, including session authentication, account security tokens, and load balancing. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your platform preferences such as language settings, display preferences, and notification preferences to provide a consistent experience across sessions.
• Analytics cookies: Collect anonymised and aggregated data on how players interact with the zi777 platform, including pages visited, session duration, and feature usage. This data is used to improve the platform.
• Security cookies: Support fraud detection mechanisms by helping zi777 identify unusual or suspicious patterns of platform access that may indicate unauthorised account use.

7.3 Managing Cookies

You can manage and delete cookies through your web browser settings. Most modern browsers allow you to block or delete cookies selectively. Please be aware that disabling essential cookies may prevent you from logging into your zi777 account or using core platform features. zi777 does not currently respond to browser "Do Not Track" signals.

8 Data Retention

zi777 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status on the zi777 platform, plus a minimum of five (5) years after account closure to meet AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the business relationship to which the verification relates.
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication, or longer where the communication relates to an unresolved dispute.
• Cookie and analytics data: Anonymised analytics data may be retained indefinitely in aggregated form. Session cookies expire when you close your browser; persistent cookies expire as specified in our cookie configuration.

Upon expiry of the applicable retention period, zi777 will securely delete or irreversibly anonymise your personal data in accordance with our internal data disposal procedures.

9 Data Security

zi777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the zi777 platform is encrypted using SSL/TLS protocols, protecting it from interception during transit.
• Password hashing: Account passwords are never stored in plain text. zi777 uses industry-standard cryptographic hashing algorithms to store password credentials securely.
• Access controls: Access to personal data held by zi777 is restricted on a strict need-to-know basis. Platform staff are granted access only to the data categories required to perform their specific operational role.
• Intrusion detection: zi777 employs automated monitoring systems to detect and alert on unusual patterns of data access that may indicate a security incident.
• Regular security reviews: zi777's technical infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities.

While zi777 takes all reasonable steps to protect your data, no online transmission or storage system is entirely immune from risk. In the event of a data security incident that poses a high risk to your rights and freedoms, zi777 will notify affected players without undue delay.

10 Your Data Rights

As a player whose personal data is processed by zi777, you hold the following rights in relation to your data. To exercise any of these rights, please submit a written request to [email protected]. zi777 will respond to all valid data rights requests within a reasonable period, and no later than 30 days from receipt of the request.

• Right of access: You have the right to request a copy of the personal data zi777 holds about you, together with information about how that data is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you have the right to request that zi777 delete your personal data. Please note that this right is subject to limitations where zi777 is required to retain data for legal or regulatory compliance purposes, such as AML record-keeping obligations.
• Right to restriction of processing: You may request that zi777 restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being disputed.
• Right to data portability: Where technically feasible and where processing is carried out on the basis of your consent or a contractual relationship, you may request that zi777 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where such processing is carried out on the basis of zi777's legitimate interests. zi777 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

11 Children's Privacy

The zi777 platform is strictly intended for adults aged 21 years and above. zi777 does not knowingly collect or process personal data belonging to individuals under the age of 21. Account registration requires confirmation of minimum age eligibility, and zi777 conducts KYC verification to enforce this requirement.

If zi777 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a person under the age of 21 has created a zi777 account, please contact us at [email protected] immediately.

12 Third-Party Links

The zi777 platform may from time to time contain references to third-party services, including payment providers and game software vendors. zi777 does not control the privacy practices of these third parties, and this Privacy Policy does not apply to data collected by them through their own platforms, applications, or websites.

zi777 encourages all players to review the privacy policies of any third-party service they interact with in connection with their use of payment methods (such as bKash, Nagad, or Rocket) or game providers. zi777 accepts no responsibility for the data practices of third-party services.

13 Marketing Communications

zi777 may send you promotional communications about bonuses, new game releases, sports betting offers, and seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season campaigns) via email or SMS — but only where you have provided explicit consent to receive such communications during the registration process or at a later date.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your zi777 account settings dashboard.
• Clicking the unsubscribe link included in any zi777 promotional email.
• Contacting zi777 support at [email protected] and requesting removal from marketing lists.

Please allow up to 5 business days (Bangladesh Standard Time, BST UTC+6) for your opt-out request to take full effect across all communication channels. Withdrawal of marketing consent does not affect your account status or your ability to use the zi777 platform.

14 Changes to This Privacy Policy

zi777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made, zi777 will notify registered players by email to the address on their account and by displaying a prominent notice on the platform. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent update.

Your continued use of the zi777 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised Privacy Policy, you should cease using the platform and contact zi777 support to arrange account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which zi777 processes your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 from within your zi777 account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — responses within 4 hours during business hours (BST, UTC+6).

Please note that the email address above is displayed as plain text only and is not a clickable link. Please copy it manually when contacting us. zi777 support is available in both English and Bengali, 24 hours a day, 7 days a week.

For formal data rights requests (access, rectification, erasure, portability), please include "Data Rights Request" in the subject line of your email and provide your registered account username and a brief description of your request.